Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility or another MTF
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD Annapolis (695 Kinkaid Road)
- NCPDP/NPI number: 2138382 / 1649682162
If you hand-carry a written prescription:
Check in at the kiosk. Follow the on-screen prompts to check in.
Please remember that handwritten prescriptions must be signed in ink, we cannot accept faxes, copies, or emailed prescriptions. Additionally, handwritten prescriptions take more time to process and may result in prolonged wait-times.
Activating New Prescriptions
There are multiple ways to activate your prescription. Once you are ready to have your prescriptions filled at Annapolis, you need to let us know so we can get them ready for you. And now you can let us know remotely before coming to the pharmacy! Please note that for paper or hard copy prescriptions, the only option is to go to the pharmacy in person.
Option 1: Use Q-Anywhere-Fastest and Preferred
Online:
Scan the QR code below or go to
our secure link.
Follow the prompts on your mobile device.
Please note: You can add multiple patients to a single Q-Anywhere request.
Text:
Text “Get in line” to
1-833-429-5241. Click on the link and follow the prompts. Be sure to save this number on your phone for future use.
Option 2: In Person
Go to the Annapolis pharmacy located on the first floor of 695 Kinkaid Road.
- Show military ID to security guard upon building entry.
- Check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: Call the Pharmacy
- Call 410-293-1169 Monday- Friday from 7:30 a.m. to 4 p.m. to activate your prescription(s) from your MTF or civilian prescriber.
Option 4: By Email
Processing times may vary based on pharmacy staffing and resources.
Note: Thursday afternoons are dedicated command training days. Please expect increased processing and waiting times.
Requesting Prescription Refills
We have
four ways to refill your prescriptions:
Option 1: Online
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 1-800-377-1723. Then, follow the prompts to select where you want to pick up your refills.
Note: You cannot request refills without the Rx number that is located on the prescription label. If you do not have the Rx number(s), contact the pharmacy at
410-293-1169.
Option 3: In Person
- Check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 4: By Email
Processing time varies based on pharmacy staffing and resources.
Note: Thursday afternoons are dedicated command training days. Please expect increased processing and waiting times.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
There is one ScriptCenter located in the Annapolis pharmacy waiting room. The benefit of choosing pick up at the onsite ScriptCenter is that you can pick up your non-urgent order(s) during working hours, Monday-Friday from 7:30 a.m. to 4 p.m. without waiting for pharmacy check-in.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Note: If the barcode on your DOD ID card doesn’t contain your DOD ID, you’ll need to provide a prescription number to validate your identity during your first ScriptCenter pick-up.
Main Pharmacy
When choosing our main pharmacy location for your medication needs, always consider activating your prescription request remotely by using Q-Anywhere from your mobile device or any computer or via email prior to arrival. This will save you time because your prescriptions will be filled and verified prior to your arrival.
Walk-In Requests
- Show your military ID to the security guard upon building entry.
- Obtain a ticket at the kiosk. Your order will be processed, and you will be notified when your order is ready through the monitor and via announcement in the pharmacy lobby. Once notified, join the pick-up line.
Location
- Pharmacy is located at 695 Kinkaid Road, ground floor, by the main entrance lobby.
Hours of Operation
- Monday-Friday from 7:30 a.m. to 4 p.m.
- Closed: Saturday, Sunday, and all Federal Holidays.
Note: The pharmacy operating hours are the clinic operating hours. After hours, the building is secured/locked.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the blue MedSafe secure bin located beside window 5 in the Pharmacy waiting area.
Several exclusions apply. This includes:
- Syringes
- Needles
- Liquids greater than 4 ounces
Note: For excluded items and other options, contact your local waste management program for proper disposal techniques.
Also, if a medication appears on the
FDA Flush List, it may be disposed of by flushing.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions.
Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the
Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.