**Exciting News! The Pharmacy is Resuming Normal Hours of Operation: Monday to Friday 7:30 a.m. to 4:00 p.m.**
Once your provider has submitted your prescription, avoid wait times by activating your Rx via this Email:
Frequently Asked Questions About Our Temporary Change in Operations
- I had an urgent care or emergency visit. Can I get my prescription filled at NHCA?
YES. All urgent medications (Antibiotics, Antifungal, Antiviral, and Acute pain medications) can be filled at the NHCA pharmacy.
- I ran out of my prescription and forgot to request it on time through mail order. Can my prescription be filled at NHCA?
No, we do not process prescriptions transferred to Home Delivery Pharmacy. In this situation, you can request that your provider rewrite the prescription and have it filled at our facility, another MTF (Military Treatment Facility) or the retail network. If you use this option, refills by-mail will be voided, please plan accordingly.
- How should I get my controlled substances (CII to V medications)?
You must get a hard copy prescriptions from you provider and then you mustsend it to to Express Scripts. Before you send them, please complete the mail order registration form (https://www.express-scripts.com/TRICARE/benefits/dodMailOrderForm.pdf ) and follow the instructions on the form. Write the following information on the back of each written prescription: Patient's full name, date of birth, address, and sponsor's ID number. Mail the completed form and written prescription to:
Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-2150
- I am Active Duty, can I get a 90-day supply of my medication?
Yes, you can get up to a 3-month supply.
- How long will the pharmacy continue to operate like this and will I always have to use mail order?
The pharmacy is making a temporary adjustment in services to help respond to the call for COVID-19 vaccinations. Using the mail order service helps the whole-of-government effort to get the country vaccinated by July 4th and helps minimize your own risk of COVID-19.
- Can I get my prescription filled at another MTF if I choose not to use mail order?
Yes, you can. This option always exists and we recommend that you confirm pharmacy hours in advance of a visit since their operations may have been modified.
- Do I have to use mail order? Can I use a retail pharmacy?
No, you do not need to use mail-order services. You may use a retail pharmacy but keep in mind that some pharmacies do not accept Tricare. CVS does not serve Tricare beneficiaries. Please call in advance, and ask if they do and what potential cost you may incur. Most generics are copay free. Brand names require a copay. Special order medications require prior authorization from a health care provider and usually require a copay.
- Will you still offer a two-day turnaround time on activated prescriptions?
Yes. We will continue to honor the two-day turnaround time and ask that you call (410) 293-2406 option #3 to pre-activate your prescription. You may also use our email to activate new Rx’s: email@example.com
- When I call the phone always just rings. Why is that?
At this time, the NCR is working on the One Number answering service to rectify the problem. If you don’t get someone the first time, please continue to try. We are most likely working with another patient and will answer your call at our earliest convenience. Thank you for your patience. In the meantime, you may utilize our email to activate a new prescription: firstname.lastname@example.org.
Paging System in Effect as of December 1st, 2020
A new paging system will be implemented for prescription pick-up. The clinic has reserved pharmacy parking which is in the same area as where the pharmacy tent was previously located. Starting on December 1st, you will pick-up your prescription in the clinic, however, the waiting area’s capacity is limited to 10 people. When the waiting area is at full capacity, you will be issued a pager and kiosk ticket at the clinic’s entrance and asked to wait in your car. Upon your return to the clinic, please place the pager in the container marked, “Return for Disinfection” and then proceed to the pharmacy waiting area to wait for your kiosk number to be called. We look forward to serving you!
Drug Take Back Program
Got drugs that you no longer take or need? It may be time to clean out your medicine cabinet. NHC is participating in the Military Drug Take Back Program
. Take back receptacles are installed at Hospital Point and Brigade Medical Unit. There is a drug take back drop box located in the Pharmacy lobby. The drop box can accept legal prescriptions and over-the-counter bottled pills, tablets and capsules, ointments, creams, lotions, powders and liquid medications that are no more than four ounces. Pet medications are also included in the program. A partial list of items that are not accepted for disposal within the box includes aerosol spray cans, alcohol, hydrogen peroxide, needles, syringes, sharps containers, trash, mercury thermometers, batteries and chemicals. Naval Branch Health Clinic Earle offer returnable envelopes
For more information on MHS Drug Take Back efforts, visit www.tricare.mil/drugtakeback
Skip the Trip - Enroll in Home Delivery
The TRICARE Pharmacy Home Delivery is the least expensive way to fill prescriptions after military pharmacies. You can get up to a 90 day supply of your long term medications delivered to your residence. To find out if your medication is eligible for home delivery, go to Express-Scripts.com/TRICAREFormulary and enter your medication. Shipping is free and you can get up to a 90-day prescription supply for most drugs. You have three easy ways to register for Home Delivery.
You can register online for each eligible family member. You'll have online access to your account, and general information on health and prescription drugs.
You can call 1-877-363-1303 (TDD/TTY: 1-877-540-6261)
You can download the mail order registration and mail to
Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-2150
For more information on Home Delivery, Please refer to https://tricare.mil/CoveredServices/Pharmacy/FillPrescriptions/HomeDelivery.
Eligible beneficiaries: Please bring your hand-written prescriptions to NHC Annapolis for filling. We are able to fill up to a 90 day supply for most non-controlled medications and up to a 30 day supply for most controlled medications, if authorized by your provider. We are able to fill valid, written prescriptions following quantity restrictions and refill limitations as written by your provider. Please allow as 48 hours to process your maintenance prescriptions. Faxed, telephone-ordered, and photocopied prescriptions will not be accepted.
Electronic signatures on paper prescriptions are accepted only for non-controlled substances. Prescribed medications must be NCR-MD formulary items in order for us to fill them. NCR-MD formulary items may require one business day (non-controlled substances or schedules III-V controlled substances) or seven business days (schedule II controlled substances) to process.
The NHC Annapolis formulary can be found at NHC Annapolis Formulary. For these options, please review http://www.tricare.mil/Pharmacy. Express Scripts has other information available at https://www.express-scripts.com/TRICARE/index.shtml.
NHC Annapolis is now able to accept electronic prescriptions sent directly from your provider’s office to the pharmacy. Please call us before you head to the pharmacy to ensure we have received the prescription from your provider’s office and allow us 48 hours to fill it. Calling us ahead of time allows us time to process the prescription ensuring that it is in stock and ready when you arrive at the pharmacy which decreases your waiting time. If you have further questions about how the electronic prescribing process works, please review our patient handout and provider handout.
Prescribed medications must be NCR-MD formulary items in order for us to fill them. NCR-MD formulary items may require two business days. The NHC Annapolis formulary can be found at NHC Annapolis Formulary. NHC Annapolis formulary items can be filled same day.
Some prescription medications may be transferred from one pharmacy to another in order to allow the patient to pick up subsequent refills at a different pharmacy. To transfer a prescription to our pharmacy, contact our pharmacy at (410) 293-2406, option #3, and provide the following information: patient name, date of birth, originating pharmacy name and phone number, prescription number, name of medication, and requested pick-up time. Please allow our staff at least 2 business days to process your transfer request.
Federal law prohibits the transferring of schedule II controlled substances. Schedule III-V controlled substances can only be transferred once. Prescribed medications must be NCR-MD formulary items in order for us to fill them. NCR-MD formulary items may require one business day (non-controlled substances or schedules III-V controlled substances) or seven business days (schedule II controlled substances) to process. The NHC Annapolis formulary can be found at NHC Annapolis Formulary. NHC Annapolis formulary items can be filled same day.
Refills on your medications can be requested through the Audio CARE system at (800) 377-1723 or through Tricare Online. Please have the prescription number and last four digits of the sponsor’s social security number available and choose the Annapolis site for pick up. Refills can be called in 7 days before your medication will run out. Please allow 3 business days from the date you call in your refill request to pick it up to ensure it is ready. We will no longer process WALK-IN REFILLS.
Prescription Pick-Up for another Beneficiary
To pick up a prescription for someone other than yourself you need:
Patient’s valid U.S. Uniformed Services ID card/CAC, copy of the front and back of the patient’s ID card/CAC OR power of attorney.
Know the specific medication OR type of medication that you are picking up.
US Family Health Plan Enrollees
Once you join the US Family Health Plan you cannot get your prescriptions filled at an MTF anymore. Why? The US Family Health Plan is the TRICARE PRIME option with only civilian provider and pharmacy networks. Rite Aid Pharmacy Services are part of the US Family Health Plan network and this is where you will get your medications filled. For assistance contact member services at 800-585-5883.
ID Cards for Children
Children aged 9 and under who are escorted by a parent or guardian with a valid military ID card can utilize NHC Annapolis Pharmacy services without having their own military ID card UNLESS: they are in the custody of a parent or guardian who is not eligible for TRICARE or they are in the custody of a parent who is not the custodial parent after a divorce. In these cases, the child will need their own military ID card to receive pharmacy services. All beneficiaries aged 10 or older need to have their own military ID card. For information regarding how to obtain a CAC card, please contact the DEERS office at 168 Bennion Rd. Room 218, Annapolis, MD 21402. The DEERS/ID card office can be reached by phone at (410) 293-5813/14.
The TRICARE Uniform Formulary (UF) is a list of brand name and generic drugs and supplies that TRICARE covers.
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