Patient Resources

Policies

Visitation Policy

Naval Health Clinic Annapolis is taking preventive and precautionary measures to combat the spread of the coronavirus (COVID-19). Measures include checkpoints, a thorough screening process and limited access to the Military Treatment Facility.
 
  • Naval Health Clinic Annapolis is open and available at this time for patients with scheduled appointments, or pharmacy, laboratory or radiology needs.
  • Visitors and individuals without appointments or a need for clinical services will not be allowed to enter the facility.
  • Visitors must wear a face covering or will not be allowed to enter the facility.
  • An initial checkpoint and screening process to identify patients at risk for COVID-19 has been implemented. If you are cleared via the screening process, you will be permitted to enter the clinic.
  • Beneficiaries aged 65 and older, pregnant women and individuals with serious underlying medical conditions are strongly discouraged from entering Naval Health Clinic Annapolis due to the risks associated with COVID-19.
  • Prescription Pick-up. We no longer accept screen shots of your Military ID via smart phone. It is required to present your CAC or Military ID in order to pick-up prescriptions.
  • Call the pharmacy ahead to reduce your wait time! 410-293-2406, option 3.
  • Paper scripts and refill processing takes 48 hours, so we highly recommend that you call ahead or transition to Express Scripts.
  • If you haven't already signed up for Express Scripts for medication needs, then now is the time. Go here to sign up: https://militaryrx.express- scripts.com/
  • Secure messaging is the best way to keep in touch with our clinic providers. If you haven't already, now is the time to sign up!
  • Only patients with an appointment and their escort (parent/guardian) are permitted in the clinic.
  • A child may be accompanied for an appointment by one adult, however, siblings without appointments are not allowed to enter the clinic.
  • If you need to contact any of our healthcare team, please call 410-293-2273, Monday–Friday from 7 a.m. to 4 p.m.
  • The Nurse Advice Line is available 24 hours per day at 1-800-874-2273.
  • In an emergency situation go to the nearest emergency room for care.
     

Military Health System Policies

Health Care Equity Statement

The DHA is proud to serve our beneficiaries and is committed to ensuring that all patients receive excellent care. DHA has established, in writing, a policy that its programs are conducted without discrimination, and maintains formal and informal processes for patients to undertake when they believe otherwise.

References

DHA Administrative Instruction 101, Processing Procedures for Complaints Involving Discrimination in Military Health System (MHS) Health Programs and Activities
DHA Procedural Instruction 6025.02, Nondiscrimination in Military Health System (MHS) Programs and Activities

Contact Us

Phone

Pharmacy Call-Ahead
410-293-2406, option 3
Healthcare Team
410-293-2273

Hours

Healthcare Team
Monday-Friday
8 a.m. to 4 p.m.
Saturday and Sunday: Closed
Closed Federal Holidays

Nurse Advice Line

1-800-874-2273
24 hours per day
 
Don't forget to keep your family's information up to date in DEERS!